Yorokobi House Return Policy

Returns and Exchanges Policy

At Yorokobi Design, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, our returns and exchanges policy is here to help.

Returns:

Eligibility: Items must be returned within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags attached.
Non-Returnable Items: Certain items are non-returnable, including final sale items, custom-made products, and gift cards.
Process: To initiate a return, please contact our customer service team at mobilassist@mail.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges:

Eligibility: Items must be exchanged within 30 days of the delivery date. To be eligible for an exchange, items must be unused, in their original condition, and in the original packaging with all tags attached.
Process: To initiate an exchange, please contact our customer service team at mobilassist@mail.com with your order number and details of the item you wish to exchange. We will provide you with exchange authorization and instructions on how to send your item back to us.
Shipping Costs: Customers are responsible for return shipping costs for exchanges. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. We will cover the shipping costs for sending the exchanged item to you.
Processing Time: Once your return for exchange is received and inspected, we will process your new item and ship it to you within 5-10 business days.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at mobilassist@mail.com with your order number and a description of the issue. We will work with you to resolve the problem promptly, either by providing a replacement or issuing a refund.

Contact Us:

If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team at mobilassist@mail.com. We are here to help and ensure your satisfaction with Yorokobi Design.

Thank you for shopping with Yorokobi Design. We value your business and are dedicated to providing you with high-quality products and excellent customer service.